Digital Ambassador Service

What is the Digital Ambassador Service?​

  1. The service will provide direct support to patients by a PCN Care Coordinator who will work with patients over the phone, via email and in person.
  2. Most patients who are referred to the Digital Ambassador Service will take part in two sessions, in person, at the Deneway Surgery, to learn how to access their NHS Account. 
  3. The first session will focus on helping patients to register for their NHS Account.
  4. The second session will focus on helping patients to use their NHS Account.
  5. Patients will be offered further help to continue to use their NHS Account.

Who is the Digital Ambassador Service for?​​​

  1. All patients can have improved access to their health records online by using the NHS Account (including the NHS App). The service is open to all patients over 16 years of age.
  2. The service will target patient cohorts who are more likely to be digitally excluded i.e. older people, those with learning disabilities and severe mental health conditions, and housebound patients.

What are the benefits of the service for patients?

Patients will be able to:​

  • View their health records online including GP records.​
  • View and manage their repeat prescriptions.​
  • Receive online health advice via their NHS Account.​
  • Access their Covid-19 vaccination information.

Patients can self-refer by phoning the PCN Digital Ambassador Service on 07808 646075 or emailing

Support for learning how to use the Internet

  • The PCN is part of a new pilot project with a local charity, Citizens Online. This pilot project is from September 2022 to March 2023 and aims to reduce digital exclusion.​
  • The PCN Digital Ambassador will refer patients to Citizens Online for ongoing support on using their NHS Account.​
  • Patients can self-refer to Citizens Online for general support in developing skills to use the Internet by phoning Citizens Online on 0808 196 5883.

Find out more information here: 

PCN Digital Ambassador Service Leaflet

Citizens Online Internet Help Leaflet 

NHS App Patient Guide March 2023

NHS App Prescriptions Guide

NHS App Covid Pass Guide

NHS App Organ Donation Guide

NHS App Letters and Messages Guide


Emma Stevens

Emma Stevens, Care Co-ordinator working on the Digital Ambassador service

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